Frequently Asked Questions

H1: Frequently Asked Questions

H2: Order and Payment

Q: How can I place an order?
A:
1. Browse products on our site
2. Add to cart
3. Enter your payment information
4. Complete your order

We offer an installment option for all credit cards.

Q: Which payment methods do you accept?
A: We accept all credit cards, debit cards, bank transfers, and EFT. We also offer an installment option (3-12 months).

Q: When will my order be ready?
A:
- Orders placed by 15:00: Shipped the same day
- Orders placed after 15:00: Shipped the next day
- Saturday/Sunday orders: Shipped on Monday

H2: Shipping and Delivery

Q: How much is the shipping fee?
A:
- Orders 750₺ and above: FREE
- Orders below 750₺: 45₺ flat shipping fee

Q: How many days is the delivery time?
A:
- Istanbul: 1 business day
- Other cities: 2-3 business days
- Remote areas: 3-5 business days

H2: Returns and Exchanges

Q: I didn't like the product, can I return it?
A: Yes! You can return it unconditionally within 14 days. Your payment will be refunded.

Q: How do I make a return?
A:
1. Email us: uznsocks@gmail.com
2. Fill out the "Return Request Form"
3. Send the product in its original packaging
4. Your payment will be made after the return is approved

Q: Who pays for return shipping?
A:
- If it's a product defect: We pay
- If returned by the customer: Customer pays (~30-50₺)

Q: Can I make an exchange?
A: Yes! If you want a different size or color, you can request an exchange within 30 days of your original order. Shipping is free.

H2: About the Product

Q: What size are the socks?
A: Standard size:
- ONE SIZE (Suitable for all ages)
- Some of our socks are available in S/M and L/XL

Q: What material are the socks?
A: Our product:
- 80% Cotton
- 15% Polyester
- 5% Elastane

Q: Do the socks cause skin irritation?
A: No. Our products are dermatologist tested and safe for all skin types.

H2: Customer Service

Q: How can I reach customer service?
A:
- Email: uznsocks@gmail.com
- Phone: +90 543 939 00 57
- WhatsApp: Send a message
- Working hours: 09:00 - 18:00 (Monday-Friday)

Q: When will I get a reply?
A:
- During business hours: Within 2 hours
- Outside business hours: The next business day morning