Refund and Return Policy

H1: Refund and Return Policy

Customer Satisfaction Guarantee

At UZN SOCKS, customer satisfaction is our priority. If you don't like the product or it doesn't meet your expectations, you can return it unconditionally within 14 days.

H2: Right to Return

Eligible for: All customers

Return period: 14 days from the product delivery date

Reasons for return:
- Disliking the product
- Product arriving faulty or damaged
- Receiving the wrong product
- Incorrect size

H2: Return Conditions

For a return to be accepted, the product must meet the following conditions:

✓ Original, clean, and unworn
✓ All tags attached (not cut, not removed)
✓ In its original packaging (if possible)
✓ Without any damage or discoloration

Returns Not Accepted:
- Worn products
- Products with cut tags
- Products without original packaging
- Products returned after 14 days

H2: Return Steps

Step 1: Return Request
Send an email to: uznsocks@gmail.com

In the message, please include the following:
- Your order number
- Reason for return
- Product to be returned

Step 2: Return Approval
You will receive an approval email within 24 hours. A link to the Return Form and address information will be provided.

Step 3: Sending the Product
Deliver the product to the specified cargo company at the given address.

Note: Cost of return shipping:
- If due to product fault: WE PAY
- If returned by customer: CUSTOMER PAYS (~30-50₺)

Step 4: Inspection and Refund
After the product is received, it will be inspected within 5 business days.

✓ If eligible: Full refund will be issued
✗ If not eligible: An explanatory email will be sent

H2: Refund Method

Credit Card payments: Refunded to your card within 5-10 days
Wire Transfer/EFT: Refunded to your bank account within 5-10 days
Installment payments: The product payment has been brought forward, remaining installments will not be charged

H2: Right to Exchange

Instead of a refund, you can request a different size or color of the same product.

Exchange conditions:
- You can make a request within 30 days
- Shipping fee is paid by us
- Product conditions are the same as for returns (clean, unworn, with tags)

H2: Defective Product

If the product arrives defective or damaged:

1. Take a photo and send it to uznsocks@gmail.com
2. We will immediately send a new product (no extra charge)
3. Or we can issue a full refund

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